How it Works
Step 1: Initial contact
You contact us by phone or using our web contact form, telling us a bit about your problem.
Step 2: We confirm and book service
We confirm your problem is one we can help with, and make a booking for you to talk to one of our lawyers by telephone or video conference, whichever you prefer. We aim to have you talking to one of our lawyers either the same day or the next day after you contact us. This first booking will be for Legal Diagnosis or Legal Advice.
Step 3: Talk to our lawyer
You talk to one of our lawyers for either Legal Diagnosis or Legal Advice. We ask you to pay at the end of the call, either by giving us your credit card details over the phone, or by direct deposit to our account.
Step 4: We confirm in writing
Once we have received payment, we email you our lawyer’s notes of your conversation, so you are clear about what we have discussed. This makes it easier for you to take the next step if you are handling your problem yourself. It is also likely to save you time and money if you are engaging a lawyer for representation.
Step 5: More help if you need it
If you want more help from us, we can book you for more Legal Advice or for Legal Task Help. We can do this at the end of your first appointment, or you can call us or email us when you are ready to take the next step.
Our conditions of service
We four important conditions of service and we require your agreement to them before we can help you. These are:
- You are responsible for the accuracy of the information you provide to us, and you acknowledge that the advice you receive is based on that information.
- You request your Tax Invoice to be emailed to you
- You agree to pay us immediately after you receive our service
- You remain responsible for protecting your own rights and interests in your legal matter, including complying with any time limits that may apply to your case.